SunMoon Healthcare ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, fill out appointment forms, or interact with our services. We are dedicated to ensuring that your privacy is protected and that we comply with all applicable data protection laws, including the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018.
Our Commitment to You
We take your privacy seriously and implement appropriate technical and organizational measures to protect your personal information. We never sell your data to third parties and only share information as necessary to provide you with medical services.
Please read this Privacy Policy carefully. By using our website and services, you acknowledge that you have read and understood this policy. If you do not agree with this policy, please do not use our website or services.
We collect information that you voluntarily provide to us when you:
When you visit our website, we may automatically collect certain information, including:
We may collect health-related information that you voluntarily provide for medical consultation purposes. This is considered "special category data" under GDPR and is subject to additional protection. We only collect such information with your explicit consent and for the purpose of providing medical services. This may include:
We use the information we collect for the following purposes:
Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:
We may share your information with the following categories of recipients:
Important Note
We do not sell, rent, or trade your personal information to third parties for marketing purposes. All data sharing is strictly for medical service provision, legal compliance, or essential business operations with appropriate safeguards in place.
Your information may be transferred to and processed in countries other than your country of residence, including China where our medical partners at Peking University International Orthopedics are located. These countries may have different data protection laws than your home country.
When we transfer your data internationally, we ensure appropriate safeguards are in place, including:
For transfers from the UK/EU to China, we implement additional contractual protections to ensure your data receives an equivalent level of protection as required by UK and EU law.
We implement comprehensive technical and organizational measures to protect your personal data, including:
While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We encourage you to take precautions to protect your personal data when online.
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:
After the retention period, your data will be securely deleted, destroyed, or anonymized so that it can no longer be associated with you.
Under data protection laws, you have the following rights regarding your personal data:
How to Exercise Your Rights
To exercise any of these rights, please contact us at support@sunmoonnow.com. We will respond within 30 days as required by law. Identity verification may be required to protect your data.
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at support@sunmoonnow.com.
If we learn that we have collected personal information from a child without verification of parental consent, we will take steps to delete that information as quickly as possible.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for operational reasons. We will notify you of material changes by:
We encourage you to review this Privacy Policy periodically for any changes. Continued use of our website and services after changes constitutes acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the information below:
We have appointed a Data Protection Officer to oversee compliance with this Privacy Policy. You can contact our DPO directly at:
You have the right to lodge a complaint with your local data protection authority. For UK residents, the supervisory authority is:
Information Commissioner's Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
https://ico.org.uk
Phone: 0303 123 1113
